Shipping Policy
At Superheat – A brand of Klebbel Electric Pvt Ltd, we strive to ensure your order reaches you quickly, safely, and affordably. Below you’ll find all the details about our shipping process, delivery timelines, and related policies.
Shipping Coverage
We currently ship our products across the state of Maharashtra only.
Processing Time
- All orders are processed within 1 to 2 business days.
- Orders placed on weekends or public holidays will be processed the next working day.
- You will receive an order confirmation email followed by a shipping confirmation with tracking details once your order is dispatched.
Estimated Delivery Time
- Metro cities: 3 to 5 business days
- Other regions: 5 to 7 business days
- Delivery timelines may vary slightly based on location, public holidays, or unforeseen circumstances.
Shipping Charges
- Standard Shipping: ₹199 or Free Shipping on orders above ₹4999.
- Any applicable shipping charges will be displayed at checkout before payment is made.
Tracking Your Order
Once shipped, you will receive a tracking link via email or SMS. You can use this link to check the live status of your delivery.
Delays and Issues
While we do our best to deliver on time, occasional delays may occur due to weather, logistical issues, or high volume. If your order is significantly delayed, please contact us and we’ll assist you promptly.
Damaged or Lost Packages
If your package is damaged upon arrival or marked as delivered but not received:
- Contact us within 24 hours of delivery.
- Share clear images (in case of damage) and your order details.
- We’ll coordinate with our shipping partner to resolve the issue as soon as possible.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@superheat.in
